This is a FREE event for Forward Ladies members. Non-members are more than welcome to join, but will be required to pay £12 to attend.
This is an online event is open to anyone with an internet connection and computer
Customer expectations are rising – they want it how they want it, when they want it, and they want it now! As a result, customer service as a competitive advantage has never been more critical.
In this stimulating and practical webinar Andy Hanselman will help participants find out how ‘remarkable’ businesses create a passion for customers at every level, how they build a team of people ready, willing and able to go the extra mile for their customers!
The session covers:
- How to create a total customer focus throughout your business
- Ideas to spot and remove the barriers to customer care in your business
- Tips and techniques for creating ‘delighted’ customers
- How to provide ‘remarkable’ and ‘outstanding’ experiences for your customers
- Proven strategies for create ‘devoted’ customers who come back for more and sell your business to others
- Identifying and maximising opportunities for creating more business
Participants will find out how they measure up, but more importantly, take away practical ideas and proven tools to seriously improve the level of service they provide, as well as developing more profitable relationships with their existing customers.
To reserve your place on the webinar please sign up using the form below. 1 - 2 days before the webinar is scheduled, you will be sent a email to your registered email address where you will need to confirm your reservation.
More information on Forward Ladies' webinars, can be found on our Online webinar FAQ page.
Trainer Bio: Andy Hanselman
Andy Hanselman helps develop ‘remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He researches, speaks about, writes about and works with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, has written two books and has presented to thousands of business leaders, decision makers and their people at conferences, seminars, team building events and workshops in the UK and around the world.
Clients tell him they like his engaging, humorous, and down to earth approach which deals with the real issues that businesses face in these times of increased competition, tighter resources, massive customer choice and ever increasing transparency
Through constant research, ongoing work with, and learning from directors, partners and senior managers of literally thousands of businesses, he’s worked hard to identify some common factors that distinguish successful organisations and their leaders from their competitors. As well as writing his third book about these characteristics, everything he does is about sharing these findings with his audiences in a passionate way to help them actually make them happen in their business. www.andyhanselman.com