An Audience with Karen Boswell MD. East Coast Rail
An Audience with Karen Boswell MD. East Coast Rail
Event type - Business speaker
Town - York
Members - £25.00 (Inc VAT)
Guests of members - £30.00 (Inc VAT)
Non members - £35.00 (Inc VAT)
Guests of non members - £35.00 (Inc VAT)
Date - 09/02/2012
Venue - The Grange Hotel, York
Timing - 12-2pm
Karen is a very successful businesswoman in an industry traditionally seen as male-dominated. She was previously Customer Service Director, and deputy MD, for First Capital Connect, where she combined the customer service elements of the two previous businesses, and delivered significant improvements in both customer satisfaction and service quality. She was also the Chairperson of FirstInfo, FirstGroup’s customer contact centre subsidiary.
Prior to this Karen was a Department Head of Customer Services at First Great Western where she developed and implemented a major customer service investment programme, which led to a significant rise in customer satisfaction.
Before joining the rail industry, Karen worked for Aramark as a Regional Managing Director, where she led a number of successful bids and business integration projects. She also worked in a variety of senior positions within the catering and hospitality sectors for Granada and Allied Lyons.
FULLY BOOKED