Tricia Jephcott

Tricia Jephcott, Dinero
Customer Service Training, www.dinerodevelopment.com

Name: Tricia Jephcott
Business name: Dinero Development
Web site: www.dinerodevelopment.com

Tell us about your business or position:

It is often said that any organisation is only as good as the people who work there – at Dinero we believe that it is the results people achieve that make the real difference.

Dinero’s trainers have experience of working with some of the top companies that have been recognised for outstanding Customer Service published in the 2010 Which? report of the top 75 brands in the country. We want to share the skills and techniques used by larger companies with smaller ones.

On a Dinero workshop you will interact with others, have fun, identify improvements and leave with an action plan you can put into place immediately.

If you don’t leave one of our Smartsize Learning (can this be in bold please?) workshops and make changes for the better, we want to know – this is the only way that Dinero can support you in delivering a true return on your investment.

We are:

• A Learning & Development company based in Yorkshire
• Experienced at working in large and small companies
• Providing qualified, professional specialist trainers
• Passionate about delivering measurable results and a return on your investment
• Committed to improving your business and growing companies
• Trustworthy and easy to do business with
• Open, honest and friendly in our business relationships

What achievement in your career/business are you most proud of?:

Customer Service Training Association 2011 - Judge

Three top networking tips:

• Smile!
• Actively listen to the person you're speaking to as they may say something that could change your life
• Follow up every contact, you never know who they know & that's the 'power' of networking

Three top business/career progression tips:

• Don't procastinate - persist
• Enjoy everything you do, as life is too short to waste time on things you don't like doing
• Continue to learn, new information and skills will keep you fresh

Favourite book/film/piece of music

Book - Lady of Hay
Film - Pretty Woman
Music - Brazillian Love Affair, George Duke

Which person, living or dead, would you most like to meet and why?

Lance Armstrong, I read his book whilst undergoing treatment for cancer and it was inspirational and gave me the belief that I could get through it with lots of positivity.

What important lesson has life taught you?

Don't ever give up on you're dreams.

Your thoughts on the future of the economy

I always have an optomitistic view on life so confident that it will pick up.

What benefit have you or your business gained by being a Forward Ladies member?

Hearing about all the positive experiences of women in business all over the country, and now spreading around the world gives me the confidence to keep going when business is tough.
The food at Hansas was great and I would highly recommend the restaurant and their Charitable work.

Exclusive offer to members: We offer a discount of £20 for Forward Ladies members who attend ou Smartsize Learning series of Customer Service workshops around Leeds.